Shipping & Returns

🚚 Shipping & Delivery

Products stocked in India

Products stocked at our Mumbai warehouse are generally processed and dispatched within 72 hours.

Estimated delivery:

  • Metro cities: 3–5 business days
  • Non-metro cities: 4–7 business days
  • Remote areas: 6–10 business days

Same-day delivery may be available in Mumbai on select orders.

ONSRA Switzerland Fulfilment

Certain ONSRA parts, replacement components and accessories are ordered directly from ONSRA Switzerland after purchase and shipped to our Mumbai fulfilment Centre before being dispatched to the customer.

These products follow a separate fulfilment timeline due to international transit and customs clearance.

Tracking will be provided once the order is dispatched from our Mumbai fulfilment centre.

Delivery timelines may vary depending on international transit, customs clearance and destination

🔄 Returns & Replacement

Eligibility & Conditions

  • Returns / replacements accepted within 7 days of delivery for unused, undamaged products, with original packaging.

  • Products must include all accessories, manuals, and packaging materials.

  • Proof of purchase is required.

Process & Liability

  • Contact us at support@plugflex.in with order ID and photos/videos of the issue (if applicable).

  • Returns are customer-initiated: return shipping costs are borne by the customer, unless defect/incorrect item.

  • We recommend packaging the return securely — damage in transit may void your claim.

Refunds & Charges

  • After we inspect the item and confirm it's in acceptable condition, your refund will be processed within 5–7 business days to your original payment method (for prepaid) or as store credit / bank transfer (for COD).

  • Shipping charges are non-refundable unless the issue is our mistake.

  • Deductions: handling or restocking fees may apply (for large items or if parts show signs of use).

  • For issues of damage, scratches, or signs of usage beyond what’s acceptable, we may deduct a reasonable amount.

🛠️ Service, Warranty & Repair

  • Each product comes with a warranty period (specified on the product page).

  • If your product develops a fault under warranty:
      • You may be asked to ship it to us (shipping cost borne by customer, unless covered).
      • We’ll inspect and repair/replace as needed, within a service assessment time of 2–5 business days.
      • If repair is out-of-warranty or usage-caused, we’ll quote the cost, and only proceed after your approval.

  • Products must be returned fully packaged, safe for transit, with batteries secured.

  • We highly recommend shipping insurance for returns / repairs.

❗ Important Exceptions & Notes

  • Products damaged by misuse, modification, or improper installation are not eligible for returns or warranty service.

  • Customized or special-order items (if any) may be non-returnable — to be clearly marked.

  • Returns without prior approval will be refused.

  • We reserve the right to refuse any return or repair request that doesn’t meet our policy terms.